In order to make your purchase experience the best it can be, here are some guidelines pertaining to payment, shipping, returns and refunds.
Payment
Payments are accepted through Paypal only. Buyers must be verified with a confirmed address. Paintings will be shipped only after funds have cleared.
Shipping
Paintings will be shipped to the lower 48 U.S. by UPS Ground or FedEx or USPS. Shipping will include insurance and tracking. For all other destinations, you can contact me on my Contact page for shipping rates.
For international destinations, shipping rates are determined by the weight and dimensions of the package, as well as the destination postal code. The buyer will be responsible for paying the shipping, duties, taxes and brokerage fees determined by the destination country.
If the package arrives damaged, please keep the original shipping carton and packaging materials and call UPS at 800-742-5877 or USPS at 800-275-8777 or FedEx at 800-463-3339 (depending on which carrier was used) for further instructions.
Returns
Our policy permits the return of certain items up to 30 days after the ship date from Judy Kelly Studio LLC. Gift certificates are not returnable under any circumstances.
To initiate the return an item, you must first notify Judy Kelly Studio by email at [email protected] of your intention to return your item.
The item must be returned unused, in the same condition that you received it, and in the original shipping packaging. Additionally you must include an explanation of why you are returning the item and your receipt or proof of purchase.
Shipping returns
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
There are certain situations where only partial refunds are granted:
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Late or missing refunds
Allow 60 to 90 days for processing refunds.
If you haven’t received a refund after 60 to 90 days, check your bank account again. There is often some processing time before a refund is posted.
Then contact your credit card company, it may take 60 to 90 days before your refund is officially posted.
If after 60 days and you have completed all of the above and still have not received your refund, please contact us at [email protected] .
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
